José Luis Vargas Traconis

Sysadmin & Developer

Experiences

Present2020

System Administrator

Intercan Holdings (for VoIP.ms) (Mérida, México)
  • Configuration and maintenance of Asterisk Linux based servers for VoIP usage.
  • Nagios monitoring tasks (Creation, implementation and updates)
  • Procedures manual for server's deployment and configuration
  • Deployment automatization using Ansible
  • Conception and implementation of auto-provisioning server using node.js and security using mutual TLS, to have ZTC available for different phone brands
  • Python Scripting for API consumption and monitoring from providers
  • Website and Apps migration to containers, to maintain legacy compatibility
20202017

Customer Service Coordinator

Intercan Holdings (for VoIP.ms) (Mérida, México)
  • Team leader
  • As a CSC I am in charge of a technical support team for VoIP users, through telephone, ticket system as well as live chat.
  • Training and managing tech support staff
  • Creation and implementation of scripts for daily tasks and test, to make agile the troubleshooting
  • Part of the team that manage the comunication with upstream carriers (providers).
20172015

Developer

VoidApps (Mérida, México)
  • Front and Back end developer
  • Participating in diverse projects, I was involved at the creation and implementation of differents modules, using technologies like AngularJs, NodeJs, MongoDB
20172013

Customer Service Specialist

Intercan Holdings (for VoIP.ms) (Mérida, México)
  • VoIP.ms service's specialist
  • Direct contact with the customer, assisting with the service's configuratin and troubleshooting issues through chat, phone and ticket system
  • Testing of new features

Featured Projects

Present2013

Freelance projects

Freelance
  • Make sites accesible offline (using web workers)
  • Improve mobile support
  • Verify and adjust accessibility from different web browsers
  • Websites using Wordpress
  • Customized scripts for monitoring and maintenance
  • Web scraper scripts using python3
2017

App for the Yucatan's Archdiocese.

Void Apps
  • Colaborated with Voip Apps' team during the developement of an app (web and mobile) for Yucatan's Archdiocese. Worked mainly in the backend
2013

SIGB Karvi

Décalog
  • Worked on an upgrade for the SIGB Karvi (Integrated Library Management System). Using web services I developed and implemented an I/O process using RFID tech for the software. The objective was to make easier and faster the collection´s management.
2012

Internal production control software

Thales Aviatronics
  • Design and implementation of web modules used to replace the olds management system (Macros in Excel). The modules were used to follow and control the chain of production.

Education

20132012

Licence professionnel CASIR

Université Pierre Mendès France IUT de Valence, France
Conception et Administration de Systèmes d'information en Réseau (Design and administration of networked information systems)